Refund,Return &Exchange Policy

 At AyurSure, we strive to ensure customer satisfaction with every purchase. However, if you receive an incorrect,damaged, or missing item, we are here to assist you with an exchange.

Wrong Item Received

If you receive an incorrect item, we sincerely apologise the inconvenience. To resolve the issue:

·  Contact our customer support team via your account message center or call our customer care number +91-8943337555

·  Provide clear images of the wrong item received.

·  Items must be unused, in original packaging, and returned within 14 days of delivery.

·  Upon verification, we will arrange an exchange and ensure you receive the correct product.

Item Not Received

If your order has not been delivered within the expected time frame:

·  First, check the tracking details provided in your order confirmation email.

·  If you haven't received your package, contact our support team within 7 days of the expected delivery date, and we will investigate the issue.

Damaged Item Received

We take great care in packaging our products, but if you receive a damaged item, we are happy to assist you. To process a refund or exchange:

·  An unboxing video is required as proof, recorded from the moment you open the package.

·  Contact our support team within 3 working days of delivery.

·  Once verified, we will initiate a refund or send a replacement, as per your preference.

Changed My Mind About the Product

If you wish to change the product after placing an order,you may do so with in 2 hours of placing the order, before it is shipped. To request a change:

·  Contact our support team immediately through the account message center or our customer care number - +91-8943337555

·  Once the order has been shipped, no exchanges or modifications can be made.

In case of replacement / exchange of the product, the replaced product will reach you within 10 working days after we receive the returned product.

What do you do to return your item to us?

Contact us through your account via our online message center, or call us on our customer care number.You must inform our customer service team of your order number, the item you are returning, and the reason for the return. We will confirm the address you need to return the item to. Please package the item securely and include your order number, name, and address.

Please obtain proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything; without it, however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit.

If you request a replacement, and the product is no longer available, we will process the refund back to the original credit/debit card/PhonePe account used to purchase the item.